Welcome to Anya. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

Your continued use of the website indicates your acceptance of these Terms.

Introduction

Anya is a premium sustainable fashion brand focused on timeless ethnic and contemporary wear crafted using breathable and eco-conscious fabrics.

Our collections are thoughtfully designed to combine:

• Comfort
• Elegance
• Sustainability
• Minimal luxury

By using this website, you agree to follow all policies, guidelines, and terms mentioned below.

Website Usage

This website is owned and operated by Anya.

By accessing the website, you confirm that:

• You are legally capable of entering into binding agreements.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.

We reserve the right to refuse service or terminate accounts if misuse or violation of terms is identified.

Account & Security

To access certain features, you may be required to create an account.

You are responsible for:

• Maintaining confidentiality of your login credentials
• Restricting access to your account
• All activities conducted under your account

Anya shall not be liable for any loss arising from unauthorized account access caused due to negligence by the user.

Product Information

We strive to display product colors, fabric textures, and details as accurately as possible. However:

• Slight variations in color may occur due to screen settings and photography lighting.
• Handcrafted or naturally dyed fabrics may have minor irregularities, which are part of their unique character.

Product availability is subject to change without prior notice.

Pricing & Payments

All prices displayed on the website are in INR and inclusive/exclusive of applicable taxes as mentioned.

We reserve the right to:

• Modify pricing without prior notice
• Cancel orders arising from pricing or technical errors

Accepted payment methods may include:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Other secure payment gateways

Orders & Cancellations

Once an order is placed, you will receive an order confirmation.

Orders may be cancelled before shipment. Once shipped, cancellation requests may not be accepted.

Anya reserves the right to:

• Refuse or cancel suspicious orders
• Limit quantities purchased per customer
• Cancel orders due to stock unavailability

Refunds, if applicable, will be processed as per our Return & Refund Policy.

Shipping & Delivery

We aim to deliver your orders within the estimated timeline provided during checkout.

Delivery timelines may vary due to:

• Location
• Courier delays
• Public holidays
• Unforeseen circumstances

Risk and ownership of products transfer to the customer upon successful delivery.

Returns & Exchanges

Returns and exchanges are governed by our Return & Refund Policy available on the website.

Products must be:

• Unused
• Unwashed
• Returned with original tags and packaging intact

Anya reserves the right to reject returns that do not meet eligibility conditions.

Sustainability Commitment

Anya promotes mindful and slow fashion through the use of eco-friendly and breathable fabrics.

While we continuously strive toward sustainable practices, certain packaging, logistics, or third-party processes may still involve conventional materials.

We are committed to improving our sustainability efforts over time.

Intellectual Property

All website content including:

• Logos
• Product images
• Graphics
• Text
• Designs
• Branding elements

are the intellectual property of Anya and may not be copied, reproduced, or used without written permission.

Prohibited Activities

You agree not to:

• Misuse the website
• Attempt unauthorized access
• Upload harmful software or malicious code
• Use the website for fraudulent purposes
• Violate applicable laws or regulations

Any such activity may result in legal action.

Limitation of Liability

Anya shall not be held liable for:

• Indirect or incidental damages
• Delays caused by third-party logistics providers
• Temporary website downtime
• Technical interruptions beyond our control

All services and products are provided on an “as available” basis.

Third-Party Links

Our website may contain links to third-party websites for payment processing or other services.

Anya is not responsible for the content, policies, or practices of external websites.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising shall be subject to the jurisdiction of the appropriate courts in India.

Changes to Terms

Anya reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Users are encouraged to review this page periodically.

Contact Us

For any questions regarding these Terms & Conditions, you may contact us through our Contact Us page or customer support email available on the website

At Anya, we value your privacy and are committed to protecting your personal information. 

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Your Privacy Matters

We respect the trust you place in us and are committed to ensuring that your personal information remains secure and confidential.

We implement reasonable security measures and practices to protect your information from unauthorized access, misuse, disclosure, or alteration.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Name
• Email address
• Mobile number
• Shipping and billing address
• Payment-related information
• Account login credentials

Order & Transaction Information

• Order history
• Purchase preferences
• Cart and wishlist activity
• Refund and exchange details

Technical & Usage Information

• IP address
• Browser type
• Device information
• Website browsing behavior
• Pages visited and time spent on the website

How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Provide customer support
• Improve website experience and services
• Send order updates and transactional notifications
• Share promotional offers, newsletters, or marketing communications
• Prevent fraud and unauthorized activity
• Comply with legal obligations

Payment & Account Security

Payment transactions are processed through secure and trusted payment gateways.

We do not store complete debit/credit card details on our servers.

Your account and personal information are protected using reasonable security measures and encrypted systems wherever applicable.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember your preferences
• Analyze website traffic
• Provide personalized shopping experiences

You may choose to disable cookies through your browser settings, though certain website features may not function properly.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with:

• Payment gateway providers
• Shipping and logistics partners
• Technology and service providers
• Legal authorities if required under applicable law

All such third parties are expected to maintain confidentiality and data security standards.

Electronic Communication

By using our website or providing your contact details, you consent to receive communications from Anya electronically through:

• Email
• SMS
• WhatsApp
• Notifications or updates related to your orders and promotions

You may opt out of promotional communications at any time.

Third-Party Links

Our website may contain links to external websites or third-party platforms.

Anya is not responsible for the privacy practices, policies, or content of such external websites.

Users are advised to review the privacy policies of third-party websites separately.

Data Retention

We retain your personal information only for as long as necessary:

• To provide services
• To comply with legal obligations
• To resolve disputes
• To maintain business records

Once information is no longer required, it is securely deleted or anonymized where possible.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communication

To exercise these rights, you may contact us through the details provided on our Contact Us page.

Children’s Privacy

Our website is not intended for individuals below the age required under applicable law. We do not knowingly collect personal information from minors.

Policy Updates

Anya reserves the right to update or modify this Privacy Policy at any time without prior notice.

Users are encouraged to review this page periodically for updates.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us through our official customer support channels available on the website.

At Anya, we strive to ensure that you have a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Return & Exchange Window

Products can be returned or exchanged within 7 days from the date of delivery.

Exchange and return will be chargeable if their is no problem from our side

Refund Eligibility

Refunds are applicable only in the following cases:

• Damaged product received
• Incorrect product delivered
• Wrong size delivered (different from the size ordered)

In all other cases, customers may opt for:

• Product Exchange, or
• Store Credit / e-Voucher (valid for 1 year)

Free Return & Exchange

Returns and exchanges are completely free of cost in case of:

• Incorrect product delivery
• Incomplete order/set received
• Wrong size delivered
• Damaged product received

However, Anya reserves the right to charge shipping or handling fees in cases that require legal or exceptional review.

Exchange Policy

• Exchanges are allowed for products of the same value or price.
• Exchange requests are subject to product availability.

How to Request a Return or Exchange

To initiate a return, exchange, or cancellation request, you can:

• Submit a request through the “Return & Exchange” section available on our website footer, or
• Contact our Customer Support Team:

Email: hello.labelanya@gmail.com
Phone: +91-7021470402

Please make sure to contact us within 7 days of delivery.

When raising a request, kindly share:

• Order Number
• Tracking / AWB Number
• Reason for Return or Exchange

Conditions for a Valid Return

To be eligible for a return or exchange:

• Product must be unused and in original condition
• All tags and packaging must be intact
• Accessories, if any, should be returned along with the product

Non-Returnable Products

The following items are not eligible for return or exchange:

• Jewellery
• Fragrances
• Personal care products
• Customized products
• Accessories marked as non-returnable

Refund Processing

Once your returned product is received and inspected, eligible refunds will be processed to the original payment method within 7–10 business days.

Cancellation Policy

At Anya, we aim to provide a smooth and hassle-free shopping experience for our customers. Please read our cancellation and refund guidelines carefully.

Order Cancellation Policy

Customers can cancel their order before it has been shipped from our warehouse.

Once the cancellation request is confirmed, the complete order amount will be refunded to the original payment method.

How to Cancel an Order

Contact our customer support team within 24hrs of order

Email: hello.labelanya@gmail.com
Phone: +91 70214 70402

Important Note

• Only complete order cancellations are accepted.
• Partial cancellation of products from an order is currently not available.
• Orders that have already been shipped cannot be cancelled.

Refund Policy

Refunds are initiated within 2 business days after receiving and approving the refund request.

The refunded amount is usually credited within 4–8 business days after initiation. However, the actual timeline may vary depending on:

• Banks
• Payment gateways
• Financial institutions
• Courier partners (for cheque-based refunds, if applicable)

Refund Method

For cancelled orders and approved returns, the refund amount will be processed through the original payment method used during purchase.

Online Payments

Refunds will be credited back to:

• Credit Card
• Debit Card
• Net Banking
• UPI
• Wallets

Product Verification for Refund Requests

To process return or refund requests smoothly, customers may be required to share product and/or tag images based on the issue reported.

Issue ReportedImages RequiredDefective product receivedProduct image onlyWrong product receivedProduct + Tag imagesWrong size receivedProduct + Tag imagesFaded / blurred colour issueProduct image onlyProduct differs from website imagesProduct image onlyIncomplete order receivedTag image only

Additional Conditions

• Products must be unused and returned in original condition.
• Original tags and packaging should be intact.
• Refund approval is subject to verification by our quality team.